Customer Experience Platform Lead
Listed on 2026-10-11
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management, HelpDesk/Support
A.O. Smith is seeking a Customer Service Solutions Manager to lead strategy, modernization, and optimization of customer service technologies and engagement platforms, guiding a high-performing team across contact center systems and omnichannel solutions.
This role partners with IT, Engineering, Warranty, and Operations to improve customer experience, drive digital transformations, and ensure platforms meet business needs while delivering measurable service improvements.
This posting is for the Customer Experience Platform Lead role at A.O. Smith, based in Ashland City, TN, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Platform Lead role in the description above.
We appreciate your interest in this position.
Join A.O. Smith and contribute to our ongoing work.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).