Patient Registration Clerk

Job Summary

Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.

• Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
• Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
• Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
• Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
• Maintains organized work area for optimal efficiency.
• Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
• Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
• Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.
• Works in multiple registration locations and/or areas as assigned

• Minimum requirement:
  • High School Diploma or GED.
  • Must type 35 words per minute
• Preferred qualifications:
  • Associate’s Degree
  • One year healthcare related experience

• Works indoors in an office/clinic setting
• The noise level is usually moderate

• Constantly required to maintain a stationary position behind a computer.
• Frequently required to move about inside the department.
• Constantly required to communicate telephonically and face to face with colleagues and customers.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception