Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
.

Our company believes in the power of people helping people and aims to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone feels like they belong. We are on a long-term transformation plan known as Block Next, focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office
• Begin on a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April
• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution and promoting the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

We are committed to building a Connected Culture where trust, care, and connections help us work together and ensure everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

Location:

Ashland, KY

Huntington, WV area salary range information is provided for context: various postings range approximately $28,777.00 to $43,396.00 per year.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.