Dispatcher-Call Taker

JOB SUMMARY

The dispatcher-call taker position involves taking calls for scheduling and dispatching non-emergency medical services as well as emergency dispatching. Required to operate radio, telephone, or computer equipment at dispatch center and relay information to crews.

• Overall performance rating of below indicated essential job duties:
• Determines priorities and coordinates dispatching of ambulance and ambulette crews on emergency, immediate, and prescheduled calls. Maintains contact with, and updates status and location of, all designated units.
• Enter, update, and retrieve information from a wide variety of computer systems. Operates a variety of communications equipment, including radio consoles and telephones.
• Can effectively coordinate with other emergency services for mutual aid or support.
• Answers questions and provides information to the public over the telephone.
• Uses good judgment in making decisions in emergency and routine situations.
• Views CCTV monitors reporting concerns to KDMC Security Officers.
• Charge Dispatcher-Call Taker additional duties include scheduling dispatchers-call takers, billing, processing patient transport reports for outside billing and overseeing day-to-day operations of the dispatch office.

• High school diploma or general education degree (GED)
• Basic Life Support (BLS) certification or obtain within 90 days of hire
• Current Driver’s License
• Nonviolent Crisis Intervention Certification (within first 6 months)

• One year prior EMS or dispatch related experience

• This job operates in a professional office environment routinely using standard office equipment such as computers and telephone.
• The noise level in this position is usually moderate.

• Constantly required to maintain a stationary position behind a computer
• Constantly required to communicate with people telephonically requiring talking and hearing.
• Constantly required to operate a computer and telephone.
• Occasionally required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.