IRA​/HSA​/Death Claims Specialist

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

Ashland Credit Union is a non‑profit and member‑owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals.

Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for an IRA/HSA/Death Claims Specialist to join our Member Experience Department in Ashland, KY. This position will manage and process death claims and Individual Retirement Account (IRA) transactions. The candidate will work directly with beneficiaries, family members, and other internal departments to ensure accurate, timely, and empathetic resolution of claims.

• Review and process death claims and related products.
• Verify and document beneficiary information, including beneficiary designations, death certificates, and related paperwork.
• Communicate with beneficiaries to provide guidance on the claims process, answer questions, and address concerns.
• Coordinate with internal departments (legal, controls, underwriting, etc.) to ensure compliance with company policies, regulations, and guidelines.
• Ensure timely and accurate payment of claims in accordance with company policy.
• Administer the distribution and transfer of IRA assets, process rollovers, transfers, and other IRA‑related transactions.
• Ensure compliance with IRS rules and regulations concerning IRA distributions, Required Minimum Distributions (RMDs), and beneficiary designations.
• Provide empathetic and professional customer service to beneficiaries and family members.
• Ensure a smooth and compassionate claims experience for all parties involved.
• Maintain accurate records of all claim transactions and IRA activities.
• Ensure compliance with internal audit and regulatory requirements.
• Familiarity with Traditional/IRA products.
• Exceptional customer service and communication skills, with a compassionate approach to working with clients during difficult times.

• High School Diploma or Equivalent
• Strong analytical, organizational, and time management skills.
• Detail‑oriented with the ability to manage multiple tasks and deadlines.

• Ability to work Monday thru Friday 8am to 5pm EST

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.