Controls Specialist

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast‑paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

Ashland Credit Union a non‑profit and member‑owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals.

Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for a Controls Specialist to join our Controls Department in Ashland, Kentucky office. This position is …

Act as the backup to the Bank Secrecy Act officer. Process consumer lien releases, utilizing ACU’s internal lien release tracking system, adhering to all policies and procedures related to the processing of Consumer Lending lien release requests.

Maintain an organized filing system for lien releases.

Answer title lien release related member inquiries or concerns in person, by email, fax, or telephone in a professional manner.

Act as the Single Point of Contact for ACU for insurance claim related scenarios. This includes GAP claims, debt protection claims, and life insurance claims.

Assist the Controls Manager in preparing Supervisory Committee documents.

Other duties as requested by the Controls Manager or the Chief Risk Officer.

High School Diploma or Equivalent

Experience with vehicle titles

Experience with handling consumer lending insurance claims

Understanding of federal, state, and local laws and regulations as they apply the release of titles

Ability to collaborate with other managers and work to create balanced processes that satisfy the interests of both parties.

Ability to work Monday thru Friday 8am to 5pm EST

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.