Dispatcher-Call Taker

Dispatcher-Call Taker

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• The dispatcher-call taker position involves taking calls for scheduling and dispatching non-emergency medical services as well as emergency dispatching.
• Determine priorities and coordinate dispatching of ambulance and ambulette crews on emergency, immediate, and prescheduled calls.
• Maintain contact with, and update status and location of, all designated units.
• Enter, update, and retrieve information from a wide variety of computer systems.
• Operate a variety of communications equipment, including radio consoles and telephones.
• Effectively coordinate with other emergency services for mutual aid or support.
• Answer questions and provide information to the public over the telephone.
• Use good judgement to make decisions in emergency and routine situations.
• View CCTV monitors reporting concerns to KDMC Security Officers.
• Additional duties include scheduling dispatcher-call takers, billing, processing patient transport reports for outside billing, and overseeing day-to-day operations of the dispatch office.

• High school diploma or general education degree (GED)
• Basic Life Support (BLS) certification or obtain within 90 days of hire
• Current Driver's License
• Nonviolent Crisis Intervention Certification (within first 6 months)
• Preferred:
  One year prior EMS or dispatch related experience

• This job operates in a professional office environment routinely using standard office equipment such as computers and telephone.
• The noise level in this position is usually moderate.

• Constantly required to maintain a stationary position behind a computer
• Constantly required to communicate with people telephonically requiring talking and hearing.
• Constantly required to operate a computer and telephone.
• Occasionally required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Entry level

Full‑time

Distribution and Supply Chain

Truck Transportation