Collections Manager

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

Ashland Credit Union is a non‑profit and member‑owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals.

Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for a Collection Manager to join our Collection Department in Ashland Kentucky. This position is responsible for overseeing Collection Department daily workflows and working with the Chief Risk Officer to monitor the effectiveness of procedures.

• Monitor department KPI daily. Assign, monitor, and supervise the Collections Department to ensure efficient flow of work.
• Communicate collection procedure requirements to staff and monitor for compliance to procedures to protect the credit union’s interests ensuring members are handled courteously.
• Manage the lifecycle of employee engagement including but not limited to hiring, training collaboration and onboarding, performance management, coaching for success, accountability, recognition, development, mentoring, and work life balance for direct reports.
• Analyze past due accounts, reviewing payment history and documentation to ensure adequate payment arrangements are made.
• Responsible for ACU Repossessed Vehicle tracking, including scheduling of sales.
• Responsible for Bankruptcy Tracking schedule, including filing of proof of claims and follow‑up of bankruptcy cases, conferring with the Chief Risk Officer to develop the best course of action.
• Assist Chief Risk Officer with board package preparation as needed.
• Report negative share accounts to Chex Systems on a monthly basis.
• Review accounts for legal proceedings and present to the Chief Risk Officer for approval.
• Keep up to date on rules and regulations to ensure Collections department is following applicable legal requirements.
• Other duties as requested by the President, EVP, or Chief Risk Officer.

• 5 years’ experience working in a financial services environment with at least 2 years in collections preferred.
• Associate’s degree in college preferred.

• Excellent communication and problem research skills.
• Self‑motivated with strong attention to detail.
• Proficiency with Microsoft products (Word, Excel, etc.).

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.