Supervisor - Technical Operations

Supervisor – Technical Operations

Location:

Ashland, OH

Responsible for managing and developing the technical staff in assigned area. Provide leadership, technical guidance, and serve as a mentor to assigned departmental employees. Ensure schedule is prepared daily, accurately reflecting group, laboratory tasks, and workload. Ensure compliance with all applicable regulations and with departmental policies, practices, and procedures (e.g., SOPs, protocols).

• Provide leadership, technical guidance, and serve as a mentor to assigned departmental employees.
• Ensure compliance with departmental policies, practices, and procedures (e.g., SOPs, protocols).
• Provide direct daily supervision and review work of assigned departmental employees to ensure accuracy and adherence to pertinent departmental policies, practices, and procedures [SOPs, safety procedures and biosafety protocols.].
• Assist in the interview and selection of qualified non-exempt personnel. Recommend personnel actions, including hiring, promotions and raises. Partner with Human Resources and departmental management to assist in the handling of disciplinary issues. Draft appropriate personnel action paperwork.
• Identify training and development needs of direct reports. Ensure that direct reports receive departmental orientation and necessary on-the-job training. Oversee maintenance of group training records.
• Monitor performance of direct reports. Provide regular coaching and counseling. Assist in preparation and delivery of salary and performance reviews of direct reports.
• Review and provide feedback for personnel and study scheduling.
• Coordinate and conduct regular team meetings with assigned staff.
• Take an active role in driving employee engagement, turnover, and retention initiatives.
• Monitor scientific projects and procedures in accordance with the study protocol and applicable SOPs.
• Perform test article dosage calculations and review methodology for appropriate preparation.
• Communicate directly with the sponsor or representative concerning study related issues (e.g., shipment information, study specific labels).
• Schedule overtime as authorized. Review and approve timecards. Coordinate vacation/time off schedules.
• Recommend short-range operating objectives, organizational structure of direct reports and staffing requirements. Assist in the development of a departmental plan for backup and succession of key technical personnel.
• Ensure optimum performance of group function. Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.
• Assist in the development, maintenance and communication of departmental systems and SOPs to align with company harmonization processes and best practices.
• Assist in the development and communication of job descriptions for subordinate positions.
• Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition.
• Support the policy of equal employment opportunity through affirmative action in all personnel actions including but not limited to recruiting, hiring, promotions, training, work assignments, and salary actions, etc.
• Perform technical duties as needed.
• Perform all other related duties as assigned.

• Education:
  
  High School diploma or General Education Degree (G.E.D.), preferred.
• Experience:
  
  2-3 years of related experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure:
  None.
• Demonstrated ability to consistently and effectively produce high quality results, interpret protocol requirements, troubleshoot quality issues, and record accurate study and departmental data.
• Ability to communicate verbally and in writing at all levels inside and outside the organization.
• Ability to manage multiple tasks and priorities to achieve goals.
• Computer skills (e.g., Microsoft Office Suite), commensurate with essential functions, including the ability to learn a…