Office Manager

Office Manager – Ashland, OH

Position Summary

The Office Manager is responsible for overseeing the daily operations of the branch, ensuring an efficient, professional, and customer-focused environment. This role supports the Market Development Manager by managing administrative tasks, coordinating branch activities, and providing leadership to staff to ensure excellent customer service and compliance with bank policies. The Office Manager plays a key role in operational efficiency, staff coordination, and customer satisfaction, while also ensuring that the branch operates in alignment with the bank’s mission and values.

Essential Duties and Responsibilities Branch Operations & Administration

• Oversee daily operational activities of the branch, ensuring smooth and efficient workflows.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Assist in preparing operational and financial reports for branch performance tracking.
• Maintain branch supplies and coordinate with vendors for office-related needs.

Customer Service & Relationship Management

• Help branch staff deliver exceptional customer service and resolve escalated customer inquiries.
• Implement customer engagement programs and branch promotions.
• Build strong relationships with customers, community members, and local businesses to support branch growth.

Staff Coordination & Training

• Assist with scheduling, training, and mentoring branch staff to ensure productivity and high service levels.
• Conduct new employee onboarding and oversee ongoing training efforts in coordination with the Market Development Manager.
• Conduct disciplinary actions and annual performance reviews for staff.
• Foster a positive and collaborative work environment that aligns with the bank’s core values.

Compliance, Risk Management & Physical Security

• Ensure adherence to internal control procedures, security measures, and regulatory requirements.
• Conduct routine audits of cash handling, account transactions, and operational processes.
• Oversee physical security measures at the branch, including access control, surveillance systems, and emergency preparedness.
• Work with external security vendors and local law enforcement as needed to ensure the safety of employees, customers, and branch property.
• Manage risk assessments and implement corrective actions related to operational and security concerns.

Financial & Cash Management

• Oversee cash handling procedures, ensuring proper controls are in place for vault and teller transactions.
• Assist with balancing, reconciliation, and reporting of branch financial activities.
• Monitor key branch metrics to identify areas for improvement.

Work Experience Qualifications

Minimum of 3–5 years of experience in banking, retail, or office management, with a strong background in operations and customer service.

Preferred

Skills and Qualifications

• Strong understanding of branch operations, banking regulations, compliance standards, and physical security measures.
• Excellent leadership, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and banking software.
• Strong attention to detail and organizational skills.

Education Requirements

High school diploma or equivalent required;
Associate’s or bachelor’s degree in business, finance, or a related field preferred.

Licensing or Certification Requirements

Notary required. Required to obtain registration with NMLS.

Work Environment / Physical Demands

Being able to sit or stand for long periods of time and being able to effectively communicate with others; ability to lift 25 lbs, bend, stretch, twist. Reasonable accommodations can be made if needed.

Apply Today

Think this might be a great fit for you? Then we would love to chat - apply today! The HR Team at Main Street Bank!

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