Customer Service​/Sales

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, correcting hazards or reporting conditions to the Manager on Duty, and working safely to avoid endangering themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information using available tools and recommend solutions to customers.
• Engage customers to close sales and help them complete projects.
• Maintain in-stock condition of assigned areas; keep areas clean, shop-able, and safe.
• Follow safety policies, complete required safety training, correct hazards, or report conditions to the Manager on Duty.
• Collaborate with Department Supervisors and other colleagues across departments.
• Support multiple departments as needed (e.g., Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Tool Rental).

Not explicitly listed in the provided content; responsibilities indicate emphasis on customer service, product knowledge, safety, and teamwork.

• Full-time

• Consumer Services