Teller, Customer Service​/HelpDesk

Join to apply for the Teller I role at First Interstate

This position is located at our Ashland, OR branch.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us.

The Teller I will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. This position is also responsible for delivering outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. This is an entry‑level position.

• Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds.
• Answers customer's questions in person and/or on the telephone.
• Records customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross‑sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customer needs; directing customers to a branch representative.
• Completes special customer requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe‑deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to Teller Group Leader; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual‑control functions; maintaining customer traffic surveys; auditing other teller currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential, cautioning others regarding potential breaches.
• Improves teller job knowledge by attending training sessions.
• Contributes to customer service and bank success by welcoming related, different, and new requests; helping others accomplish job results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to handle sensitive confidential and sensitive information.
• Excellent mathematical aptitude.
• Excellent communication skills both written and verbal.
• Strong interpersonal skills.
• Excellent writing and communication skills with strong attention to detail.

• High School Diploma or general education degree (GED) required.
• Experience in a cash handling role preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Handling - Frequently
• Hearing - Frequently
• Lifting - Occasionally
• Sitting - Occasionally
• Standing - Frequently
• Talking - Frequently
• Walking - Occasionally
• Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling/business need
• Regular and Predictable Attendance - Required

• Entry level

• Full-time

• Finance and Sales
• Banking