Evening​/Weekend Access Services Lead

* Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. **- PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section.

Failure to upload ALL of the required documents may disqualify application from consideration.
*** For inquiries and additional information, please contact Human Resource Services via email at  or by phone at .
* To view SOU’s very generous benefits and pension programs available to eligible positions, please visit
* Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,
* Bachelors degree plus two years of current (within 5 years) experience in a Library; OR, 4 years of current library experience; AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
* Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.
* Experience at a public/user facing service desk.
* Demonstrated computer literacy, file management skills, word processing and spreadsheet experience; database skills, web navigation skills, and email management skills.
* Demonstrated proficiency with general office equipment including scanners, copiers, multi-line telephones, fax machine, and a cash register.
* Self-starter with demonstrated ability to learn quickly, and constructively engage in a fast-paced and constantly changing environment.
* Experience working in an academic library.
* Student supervisory experience, including hiring, training, managing a budget, and scheduling.
* Working knowledge of an Integrated Library System (ILS), specifically Ex Libris Alma.
* Advanced knowledge of spreadsheets and word processing.
* Knowledge of library organization and the Dewey Decimal and/or Library of Congress call number classification systems.
* Demonstrated experience supporting diversity, equity and inclusion in public services.
* Work with a high degree of independence guided by library policy & procedure manuals & technical resource materials.
* Assist library patrons at the Access Services Circulation desk in person, over the phone, and via email. Interpret and explain department, library, and campus procedures and service policies. Use advanced knowledge of library and information procedures, public service experience and/or technical expertise to resolve problems with patron records and transactions.
* Perform routine and non-routine circulation desk transactions. Create and update patron records.
* Collect and process payments for library charges, service fees, and Friends of Hannon Library memberships.
* Perform early morning support for Resource Sharing including printing local and Summit hold slips and pulling items from the shelves.
* Receive and assist with the resolution of patron inquiries, complaints, and feedback.
* Responsible for opening the library, including placing room cards, unlocking reserved rooms, and other opening procedures.
* Track and report problems related to morning hours supervision to Access Services Librarian.
* Secure the department’s money at opening.
* Monitor and report public safety and security issues.
* Engage in collaboration on special projects with other work areas in the library.
* Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
* Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
* Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a…