Scholarship Coordinator

* Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. **- PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section.

Failure to upload ALL of the required documents may disqualify application from consideration.
*** For inquiries and additional information, please contact Human Resource Services via email at  or by phone at .
* To view SOU’s very generous benefits and pension programs available to eligible positions, please visit
* Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,
* Bachelor's degree and three years of progressive experience analyzing, monitoring, or reviewing processes in a technical or professional role, or an equivalent combination of education, training, and relevant experience.
* Experience advising students, staff, or stakeholders on complex policies, eligibility requirements, or program participation.
* Experience with budget tracking, reporting, and compliance.
* Preferred experience working in a financial aid office with increasing levels of responsibility.
* Experience using systems such as Workday Student, Scholarship Universe, EAB Navigate
360.
* Knowledge of higher education financial aid and residency policies.
* Experience coordinating outreach efforts like workshops or scholarship events.
* Familiarity with student retention and enrollment management strategies.
* Manage the SOU scholarship application cycle, including application setup, review workflows, award selection, awarding, and rollover to the next cycle.
* Post scholarship awards to student financial aid packages and ensure documentation is complete.
* Coordinate scholarship committee processes and communication.
* Serve as the primary contact for scholarship-related questions from students and families.
* Provide clear guidance on eligibility, application steps, award impacts, and renewal requirements.
* Promote financial aid and scholarship literacy across campus and in outreach settings.
* Develop and implement communication plans to effectively engage students, families, and campus partners.
* Prepare reports on scholarship activity, donor-funded award usage, and spending balances.
* Ensure awards are compliant with federal, state, institutional, and donor requirements.
* Maintain accurate records and follow audit and reconciliation procedures.
* Work closely with Financial Aid and Foundation staff to ensure smooth operations.
* Participate in training, process updates, and system improvements.
* Assist with onboarding and guidance for scholarship reviewers and departmental partners.
* Other duties as assigned
* Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
* Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
* Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
* Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
* Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
* Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
* Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
* Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
* Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
* Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
* Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
* Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
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