Pool Temporary Computing Coordinator

Position: (Pool) Temporary Computing Coordinator
(Pool) Temporary Computing Coordinator

Southern Oregon University

POSITION SUMMARY:
Pooled Recruitment:
By applying to this pool, applicants are not applying for a specific position. By applying, qualified applicants will be considered for Temporary Computing Coordinator appointments that may become available at Southern Oregon University on an as-needed, part-time, and limited-duration basis. The appointment varies in classification, salary, and length (not to exceed 1040 hours within a 12-month period), and provides varying levels of computing services support.

Applications will be kept on file and qualified applicants contacted by the hiring department for an interview. Applicants may withdraw their application from the pool at any time. This pool may be refreshed annually and interested applicants must reapply for continued consideration.

For inquiries and additional information, please contact Human Resource Services via email at hrs or call .
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POSITION

DESCRIPTION:



This position is responsible for the repair, configuration, and maintenance of desktop and mobile hardware, software applications, network printers/print servers, and other peripheral devices campus-wide.

Minimum Qualifications

• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an Associate's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study and at least one year of related work experience.

Preferred Qualifications

• Foundational Computing knowledge and skills are generally obtained through an AA degree in computer science or 1 year of IT work experience in a help desk or related IT areas.
• Competent in the use of common industry utilities and technologies such as Active Directory and Microsoft Management Console tools, Remote Access, Windows Remote Desktop Services, Apple Remote Desktop, and Macintosh Support tools.
• Experience with Help Desk operations and support tracking software. Experience supporting or using:
  Windows and Macintosh OS X or newer desktop operating systems, Microsoft Office Adobe products including Acrobat Professional, Photoshop, and Illustrator. Account creation, modification and maintenance.
• General understanding of computer networking and desktop operating systems and desktop application software and hardware, including installation, configuration, troubleshooting.
• Experience supporting mobile technologies e.g. laptops, netbooks, iPads, smartphones. Ability to perform tasks assigned by a supervisor and contribute as a team player to accomplish work applications.
• Ability to communicate with individual customers and within the IT department. Must be organized and able to prioritize work assigned by a supervisor. Ability to work collaboratively in teams.
• Knowledge of laws and regulations as applicable to FERPA. Knowledge of industry security standards and practices and applicable legislation in the topic of data privacy.
• Associate's or higher degree in a related field.
• Microsoft certification, CompTIA Net+ Certification, Apple Certified Support.
• Professional Experience in any of the following areas: eDirectory, Active Directory, LDAP and/or Apple Open Directory, Google Suite, desktop and laptop repair, Providing technical training to support staff and customers, Deploying Windows, Mac, and Linux based operating systems using desktop automation tools and methods (Apple Remote Desktop, JAMF, ZENworks Suite, Symantec Altiris, Microsoft System Center Configuration Management), Performing quality assurance testing for desktop operating system and application software deployment and configuration.

Essential Functions

Duties - Duties are expected to be performed at Level 1 of the IT competency series. Level 1 is designed for those who apply general knowledge to address common problems of a limited scope and/or contribute to group tasks. Typically works under direct supervision.

(50%) Department User Support:
Handle service calls and requests from faculty and staff via telephone, email, and web-based ticket entry system. Provide tier 1 and 2 support services including installation and upgrade of hardware and software, configuration of applications, and apply problem-solving methodologies and diagnostic utilities to aid in troubleshooting. Escalate issues to other teams as needed. Coordinate with internal teams and serve as the liaison between faculty and staff users and IT staff to ensure rapid resolution of reported issues.

Work with vendors and online support sites to resolve complex issues or complete warranty repairs. Create and maintain help desk tickets, knowledge base, reports, and other documentation. Complete post-image configuration of laptop, netbook, iPad, smartphones, and other mobile devices. Anticipate and troubleshoot difficult problems affecting multiple systems. Recommend technical services to meet the immediate…