Deposit Services Specialist

Atlee Commons II, 9706 Atlee Commons Drive, Ashland, VA 23005, USA

Position Summary
:
This position is responsible for performing operational functions related to Deposit Services.

Essential Functions

• Provide daily support for Deposit Services’ functions including new account and file maintenance review, legal orders, IRA, ICS and CDARS, and other departmental tasks.
• Participate in team tasks, including but not limited to payments exchange maintenance, deposit verifications, term change requests, 5498/1099 corrections, address changes, rate exceptions, dormant reactivations, deposit maintenance requests, hunt group calls, and assisting with all other Deposit Services inquiries.
• Proficiency in daily support tasks for Deposit Services’ functions, as listed above.
• Regular, reliable, and predictable attendance.

Marginal Functions

• Provide support for audit requests.
• Provide backup support for teammates when needed.
• Assist with the development and implementation of necessary training and operational support programs for the Bank and individual departmental units including new employees.
• Assist with corporate and departmental projects.
• Assist with gathering, analyzing, and providing recommendations related to audit documentation, copies and reports as requested.
• Maintain strict confidentiality of all customer records and personal information. This includes shredding unnecessary documentation and locking/securing work area each day before leaving.
• Stay current in knowledge of software, bank products, rates and regulatory requirements.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Education al & Experience Requirements

• High School diploma or equivalent
• Deposit Services Experience
• Proficiency on minimum of 1 operational function within the Deposit Services Area

Minimum Skill Requirements

• High degree of detail orientation
• Strong organizational skills
• Ability to work independently with minimal supervision
• Ability to work effectively under stress with high work volume and tight deadlines
• Professional and effective verbal and written communications
• Proficient with MS Office products and departmental systems

Physical Demands

In terms of an 8‑hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous visual review of bank documents
• Frequent high stress periods of high‑volume work with tight deadlines
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in‑person, phone and electronic

Office environment with occasional travel to market center locations.

Low to moderate noise levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.