Outreach & Intake Specialist

Description Are you passionate about assisting individuals with disabilities and providing a positive difference in their lives? Are you also seeking a supportive and award-winning environment to do it in? Hanover County, a proud recipient of the 2024 Top Workplaces award, is seeking a compassionate, innovative and dedicated individual to join our team of creative and talented support coordinators. The incumbent will provide intake duties to individuals seeking services, screen and monitor individuals on the DD Waiver Wait List and provide outreach through informational presentations at a variety of community events.

Join a team committed to promoting safety, respect, trust, and a sense of belonging with each other and the individuals we serve. Hanover is a vibrant and growing community located 10 minutes north of Richmond, Virginia with a diverse. In Hanover County, you’ll find more than a job—you’ll discover a place to grow, thrive, and make a lasting impact in the lives of the individuals we support.

If you enjoy working in a professional position that balances working independently with collaborating as part of a team, come join a community that values innovation, inclusivity, and collaboration, and take pride in shaping a brighter future for those we serve.

to learn more about our team and the community we serve!

This is a professional position responsible for providing all access/intake services within the Developmental Disabilities division. The Outreach & Intake Specialist reports to the /DD Supports Coordination Supervisor and supervises no staff.

• Conducts screenings for services, assessments and initial referrals to community-based service and support needs (various medical evaluations, etc.) and coordinates/follows-up on referral process.
• Gathers and analyzes intake evaluations to determine eligibility.
• Provides initial supportive counseling/consultation to clients and families.
• Completes initial screenings for the DD Waiver Wait List and updates information for individuals on the Waiver Wait List on an annual basis and completes assessments and reports for the Waiver Slot Allocation Committee.
• Monitors individuals assigned to the DD waiver waitlist and provides periodic case management support as needed.
• Provides Lead Agency Case Management services to individuals diagnosed with a Developmental Disability who are receiving CSA/FAPT funding.
• Coordinates special outreach projects, community presentations and other assignments as needed. Provides in-service training, community trainings on Developmental Disability Services.
• Partner with community partners such as the local school system and other local organizations to provide community presentations.
• Supports activities of Hanover Community Support Services, as needed.
• Provides backup coverage to support coordination staff as needed.
• Performs related work as assigned.

A. Hazards

• Customers – may have contact with difficult families/children, community stakeholders
• Conditions – may be exposed to places that are considered unsafe or unsanitary – often independently.

B. Environment

• Office
• Field – Must be able to travel to schools, special events/projects.

C. Physical Effort

• Minimal
• Training activities may require bending, lifting, and completing activities on the floor.

D. FLSA

• Exempt

Requires working knowledge of marketing/public relations principles and skills in networking; extensive knowledge of Medicaid, DD waiver, and Dept. of Behavioral Health & Developmental Disabilities (DBHDS) licensure and human rights regulations/standards and service delivery systems for persons with mental illness, intellectual or developmental disabilities, and substance abuse disabilities – including community based services and community resources, implementation of service plans, and prevention/early intervention theories and concepts.

Must be conversant in Person-Centered Planning practices. Ability to communicate effectively both orally and in writing, required. Must be able to interpret/apply regulatory and funding agency guidelines/objectives. Must be able to develop and maintain…