ECommerce Administrator

POSITION SUMMARY Primary role is to process is to maintain all ecommerce ordering site functionality, user set up, maintenance on existing users, site catalogs.

POSITION EXPECTATIONS Provide accurate processing of daily / monthly / yearly journal files for all financial reporting.

Distributes all reports based on daily / monthly / yearly that are generated.

Follow-up on maintenance of files to maintain system stability.

Handles all credit card processing and electronic invoicing to our customers.

Pass on any feedback or suggestions by end users to the appropriate internal team.

Identify and suggest possible improvements on procedures.

Handles all PC set up for the company by using the consistent standards that have been established. Install necessary software based on end user role.

Maintains all hardware and software assignments for the company.

Purchases all new equipment and licenses for the company.

Provides additional Help Desk support when needed.

Ability to work evening shift and flexible schedule when needed.

Maintains customer and end user confidence and protects the company by keeping information confidential.

Maintains a safe and clean working environment by complying with policies, procedures, and regulations.

Flexible schedule as work may require after business hours and weekends.

Other duties and departmental projects as assigned.

SUPERVISORY RESPONSIBILITIES – No supervisory responsibilities MINIMUM QUALIFICATIONS & SKILLS Strong computer skills and the ability to troubleshoot and diagnose problems.

Familiarity with both PC and Mac hardware and operating systems.

Working level of experience with various business productivity applications such as Microsoft Office, Office
365, Internet Browsers and Microsoft Operating Systems.

Knowledge and maintenance of printers and ability to manage print servers.

Experience with network repairs and analysis.

Education in computer repairs and how to troubleshoot problems.

Experience with Active Directory, DHCP, DNS, server roles and services.

Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.

Education, Certifications and /or Licenses:

High School Diploma or GED required.

Minimum of 2years technical education – Associates Degree required.

Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school).

Experience:

2+ years of experience working in a Help Desk environment.
2+ years administration of Microsoft O365 business applications in a Help Desk environment.
1yr+ Network LAN/WAN

Experience:

TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools1yr+ Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables

Knowledge/

Skills:

Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.

Writing and Editing Skills to aid in writing and updating manuals.

Excellent presentation, listening, verbal, and written communication skills.

Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done Manage and organize time to meet objectives and deadlines

Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.

Able to interact professionally with customers, vendor partners, and fellow employees

Highly motivated to learn and grow - self-directed and proactive

Reliable and responsive

Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing

Possess a positive attitude and sense of humor innovative mindset – demonstrate flexibility and problem-solving skills when met…