Surgical Technology Services Specialist

POSITION SUMMARY

The Surgical Services Specialist is responsible for driving strategic sales initiatives in an assigned territory — to include identifying, qualifying, and closing new business booking opportunities. The SS Specialist is accountable for designing and executing a territory plan centered around Agiliti Surgical Services as part of the Equipment Value Management framework.

• Understands strategic position in industry and territory.
• Establishes long term goals in territory and can develop annual and quarterly goals that create a clear pathway to achieving the long‑term goals.
• Manages time and resources to ensure that work is completed efficiently and on schedule.
• Embraces Customer Relationship Management tools to effectively manage sales territory and execute sales objectives.
• Demonstrates a working knowledge of the specific markets (including Acute Care, Long‑Term Care, etc.).
• Effectively leverages local Territory Executives and cross‑functional subject area experts to execute on growth strategies within assigned territory.

• Adapts to customer needs and buying process; adjusts messaging and sales process accordingly.
• Conveys information to customers in a clear, compelling way that will positively affect their thoughts and actions.
• Identifies, qualifies, and closes business opportunities in assigned territory and demonstrates an ability to strategically assess and approach a territory to optimize and execute a sales plan.
• Keeps customer commitments, resolves customer problems, and exceeds customer expectations.
• Effectively manages internal sales process by leveraging appropriate resources (Territory Executives, Operations Counterparts, and Corporate Resources).
• Conducts business reviews with customers.
• Manages external customer relationships (doctors, hospitals, and surgery center personnel) through regular calling on client locations.

• Translates the benefits of solutions, products, and services to customers involved in the decision‑making process based on understanding of their individual needs and/or business problems to solve.
• Possesses an in‑depth understanding of customer needs and challenges to effectively deliver insights during each customer interaction.

• Articulates how the EVM framework drives meaningful improvements to equipment workflows within hospitals while simultaneously improving quality, reducing costs, and elevating patient experiences.
• Stays current on all Agiliti service offerings and sales trainings.

• BS/BA degree in business, sales, or marketing.
• Operating Room knowledge and medical device sales experience.
• 2+ years healthcare sales or related experience required.
• Experience working in a team‑based selling environment preferred.
• Previous experience selling services is preferred.
• Must be available to travel up to 50 %.
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.

• Operating Room and Surgical Workflow knowledge.
• Has the focus, persistence, positive outlook, and discipline to meet the personal demands of a sales role.
• Anticipates problems or opportunities and takes immediate action to address them.
• Follows through on commitments and agreements.
• Sets challenging personal and business goals and demonstrates tenacity toward achieving those goals.
• Communicates effectively, both written and verbally, to internal and external partners.
• Sets high standards of performance, quality, and accountability for self and others. Guides by example.
• Professionally presents and conveys our services using the Challenger Sales methodology, utilizing available tools such as whiteboarding and virtual meetings when applicable.
• Builds strong cross‑functional internal relationships.
• Comprehends and understands Sales Incentive Plan, budget, and District Profit & Losses.
• Speaks competently about all clinical equipment found in hospital environments as well as solid comprehension of hospital finance, reimbursement, regulatory, and safety practices.