Service Representative – Maintenance

Department:

Ashtabula County Job & Family Services

Interviews applicants to determine initial eligibility and to re-determine ongoing eligibility for Public Assistance through telephone or office interviews; computes applicant complex budgets; verifies documentation submitted to support requests for assistance; reads and understands legal and financial documents (trusts, tax records, mutual fund statements, contracts, life insurance policies, real property sales; and guardianship custody and support orders); assists with completion of applications;

conducts screening of applicants; approves or denies applications, determines eligibility within mandated time frames; explains applicant rights and responsibilities, procedures, programs, and other available services; refers applicants to other units of the Agency or Social Service programs or Agencies; safeguards IEVS materials and follows HIPPA guidelines. Investigates complaints concerning lost, stolen, or undelivered public assistance benefits; advises investigative unit of suspected fraud or over-issuance;

assists with completion of appeal forms; prepares case summaries; appears at hearings, as necessary. Demonstrates regular and predictable attendance.

Completion of secondary education or equivalent (high school diploma or GED); related experience and/or training preferred; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.

• County, Department, and Division goals and objectives;
• County, Department, and Division policies and procedures;
• personnel rules and regulations; government structure and process;
• ODJFS computer systems; state and federal regulations;
• Ohio Revised Code (applicable sections); public relations;
• customer service; office practice and procedures;
• children/social service laws and/or regulations; case management; social services policies, programs, rules, and regulations.

Ability to: deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; read, copy, and record figures accurately; develop and maintain effective working relationships;interpret a variety of instructions in written, oral, picture, or schedule form; maintain accurate records; exercise independent judgment and discretion; communicate effectively; maintain confidentiality.