Key Account Manager

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About Vibrantz Technologies
Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz’s technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employ 4,500 individuals. Our shared culture is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and – uniquely – their hearts.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.

Job Function
Reporting into the Business Manager, Coatings Sales, the Key Account Manager will work remotely in Northeast Ohio or Western Pennsylvania and be based out of Ashtabula, Ohio. This position plays a crucial role in managing strategic relationships with high-value customers. Their focus is on sustaining and growing long-term partnerships while ensuring customer satisfaction and maximizing revenue.

Responsibilities

• Develop and maintain strong, long-term relationships with key customers.
• Act as the main point of contact for strategic customers.
• Understand the customer’s business model, supply chain, and specific chemical needs.
• Identify opportunities to upsell or cross-sell products and services.
• Achieve sales targets and contribute to overall revenue growth.
• Develop tailored proposals and pricing strategies.
• Provide technical advice and support regarding coatings products.
• Liaise with R&D and technical teams to meet customer requirements.
• Stay updated on product innovations, applications, and regulatory compliance.
• Create and execute account plans based on customer strategy and market intelligence.
• Forecast sales, identify risks and opportunities, and report on performance metrics.
• Conduct regular business reviews with customers.
• Work closely with internal departments such as supply chain, customer service, logistics, product management, and finance.
• Ensure seamless order fulfillment, on-time delivery, and issue resolution.
• Monitor market trends and competitor activity within the chemical and material solutions sector.
• Provide feedback to product development and product management teams.
• Suggest improvements or new products based on customer feedback and market demand.
• Negotiate commercial terms, prices, and contract renewals.
• Ensure compliance with legal and safety standards (e.g., REACH, OSHA, GHS).
• Maintain CRM systems with updated customer information and interaction history.
• Prepare reports on sales performance, customer satisfaction, and account health.

Required Experience

• Bachelor’s Degree required, preferably in business, chemistry, biology, or engineering.
• A minimum of 5+ years demonstrated experience in sales managing key accounts or related area required.
• Knowledge of coatings, inks and pigments is highly preferred.
• Demonstrated successful track record consistently meeting or exceeding quotas in developing and managing customers.
• Strong understanding and…