Medical Assistant Appleton Clinic - ENT

Position: Medical Assistant, 40 hours/week, Appleton Clinic - ENT

Medical Assistant – 40 hours/week – Appleton Clinic – ENT

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Job Summary

This position acts within the scope of practice of a Medical Assistant (MA). Performs a variety of clinical duties which promote a safe and organized environment for the delivery of services to children and their families within the Children's Medical Group (CMG) setting.

Essential Functions

• Adhere to all Children’s Wisconsin (CW), Children’s Medical Group, procedures, and standards.
• Ensure confidentiality to our customers by creating and maintaining a secure and trusting environment; maintain HIPAA compliance.
• Provide exceptional care to patients and families to fulfill our patient experience promise.
• Perform pre‑visit planning prior to clinic appointments to ensure visit efficiencies and identify care gaps.
• Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
• Greet patient and family in a welcoming manner, direct them to exam rooms, and maintain clinic flow by monitoring patient location and wait time.
• Assist with collection and documentation of patient information such as vitals, measurements, health screenings, allergies, and home medications. Report observations or concerns to the nurse or provider.
• Assist the provider in the exam process, administer medications, immunizations and assist with procedures including capillary and peripheral blood draws as directed.
• Communicate with providers, leaders, and staff to maintain clinic operations. Alert provider or registered nurse (RN) of any patient needing immediate assistance.
• Communicate with clinic leader about the quantity of supplies and equipment needed for patient care.
• Prepare for clinic by completing paperwork procedures, assuring all necessary information, prior authorizations or pre‑certifications, etc. Assist with customer service representative duties as needed.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Graduate of medical assistant program, preferred. In lieu of this education, 6 months of experience in a patient care role would be considered.

Experience

• Experience in a primary care, urgent care, or specialty care pediatric setting preferred.
• Experience in administering immunizations and other injections preferred.
• Experience with pediatric patients preferred.

Knowledge,

Skills and Abilities

• Assist and support other primary care locations as requested by leaders and/or the CMG float policy.
• Work with a diverse patient population to promote a culturally competent environment.
• Flexibility of time and duties in a fast‑paced environment.
• Ability to work independently as well as within a team.
• Electronic Health Record proficiency preferred.
• Night and/or weekend hours may be required during high volume or viral surge periods.

Licenses and Certifications

• CMA‑Certified Medical Assistant – American Association of Medical Assistants, preferred.
• BLS‑Basic Life Support Healthcare Provider – American Heart Association/American Red Cross/National Safety Council, required.

Patient Care Responsibility

Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at‑will. This document does not create an employment contract, implied or otherwise.

Equal Opportunity / Affiliation Statement

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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