Market Grille Assistant Manager

Additional Considerations (if any):

Night & Weekend Shifts Required**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Assistant Market Grille Department Manager
** Department:
** Market Grille
** FLSA**:
Non-Exempt
** General Function**:

As an Assistant Market Grille Department Manager, this position will be responsible for assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Manager of;
Perishables, Store Operations, and Health Wellness Home;
Food Service Director;
Market Grille Department Manager Positions that Report to you:
Department Employees
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Checks orders for the day and sets up a timeline and production schedule.
* Reviews daily production list with department employees and assigns tasks for completion.
* Ensures food display case product is rotated and replenished.
* Scans the Market Grille area for items and areas that need to be addressed (eg. Coffee, salad case, cleanliness, kitchen repairs, and safety issues.) and assigns tasks to Market Grille staff.
* Ensures the proper amount of staff in the department to handle customer needs.
* Monitors schedule, checks on hours and duties for 14 and 15 year olds and monitors department overtime.
* Controls inventory through constant monitoring of products.
* Ensures supply area is clean and orderly.
* Rotates all perishable product with every delivery.
* Handles catering contracts.
* Follows all food safety guidelines and ensures department employees comply.
* Handles and satisfies customer issues.
* Suggests ad items for department.
* Reviews and orders signage for the department.
* Suggests in-store specials and does the intercom message.
* Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Works closely with Restaurant and Service staff.
* Reports to work when scheduled and on time.
** Secondary

Duties and Responsibilities:

*** Assumes management duties in absence of Department Manager.
* Writes schedules for the department and is able to calculate clerk production amounts.
* Puts items/products together for catering or instructs to complete and calculates portion needed.
* Trains employees in department duties.
* Orders all products and supplies for the department.
* Understands and…