Bakery Assistant Department Manager

Bakery Assistant Department Manager

Hy-Vee, Inc.

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Additional Considerations (if Any)

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Bakery Assistant Department Manager

Department: Bakery

FLSA: Non-Exempt

General Function

Responsible for assisting the Bakery Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager

Positions that Report to you:
Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Assigns tasks to bakers upon arrival.
• Reviews daily production list with department employees and assigns tasks for completion.
• Organizes and helps where additional production is needed for the day.
• Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
• Ensures department standards are met.
• Reviews the product status and creates closing list for evening crew.
• Assigns duties to part time crew as needed.
• Reviews day of week for gross potential.
• Reviews future sales weeks and plans for events/production.
• Ensures display case product is rotated and replenished.
• Trains new employees.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Assumes management duties in absence of Department Manager Orders product and supplies as needed.
• Fills in for absent employees for the production day
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities, And Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

High school or equivalent experience and over one year up to three years of similar or related experience.

Supervisory Responsibilities (Direct Reports)

• Instructs,…