Technician, IT Support, Field Services

DESCRIPTION  Under the direction of the Assistant Manager of Field Services, the Computer Technician is responsible for the support of on-site technology at assigned locations. This includes, but is not limited to, providing hands- on support for the installation, maintenance, and repair of computer hardware and software, network, and peripheral devices.  MINIMUM QUALIFICATIONS  A combination of education and experience may be considered.

Education:

* High School diploma or GED.

Experience:

* One year of experience supporting, installing, troubleshooting, testing, diagnosing, repairing and replacing computer equipment, network equipment and/or peripheral equipment. PREFERRED QUALIFICATIONS The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don’t meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences.

* Bachelor's degree from an accredited college or university in Information Technology, Educational Technology, or a related field.
* Experience working in a K-12 or college/university setting.
* A+ Certification, Network+,  or applicable vendor certifications (i.e., Apple, Microsoft, Cisco, etc.) ESSENTIAL POSITION RESPONSIBILITIES  The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

* Works with Howard County Public School System (HCPSS) entities, as assigned, to ensure all technology related issues and concerns are resolved.
* Tests and repairs computer equipment.
* Utilizes the HCPSS ITSM system to ensure customer requests are addressed in accordance with documented HCPSS Technology Department service level agreements.
* Communicates in a positive and effective manner with staff, administration and co-workers.
* Interacts with vendors and contractors to resolve issues and maintain optimal system performance.
* Maintains a working knowledge of current technology and trends as they relate to HCPSS.
* Maintains all work tools, workspace, equipment and vehicles in a professional manner. Employee Safety
* The employee is responsible for the use of safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents. The employee is responsible for using safe practices and methods in the operation and supplies related to their job. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES  The below list is a summary of the knowledge, skills, and abilities required for success in this position, not an exhaustive or comprehensive list.
Knowledge  
* ITSM & Ticketing Systems:
Comprehensive knowledge of IT Service Management (ITSM) software and workflows used to log, track, and resolve technical issues.
* Computer Hardware & Diagnostics:
Deep understanding of computer architecture, components, and the methodologies required to test, troubleshoot, and repair hardware.
* Service Level Agreements (SLAs):
Strong understanding of standard IT service delivery metrics and performance guidelines required to meet organizational timelines.
* Current Technology Trends:
Active awareness of emerging technologies, hardware advancements, and IT industry trends relevant to an educational or enterprise environment.

Skills  
* Technical Troubleshooting & Repair:
Proficient in diagnosing, testing, isolating, and repairing hardware and software faults on computers and peripheral equipment.
* Cross-Functional Communication:
Excellent verbal and written communication skills used to translate technical concepts into positive, easily understood language for staff and administration.
* Vendor & Contractor Relations:
Skilled at…