Desktop Support Technician

Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time.

They is in the process of deploying Lenovo Tab K12 devices to their caregivers in the field.

This team consists of 7 Technicians providing Tier 1-3 desktop support. This team handles the escalation of tickets from the Outsourced Service Desk and provides remote support to all the users (caregivers, patients, employees) across the entire U.S. They will also provide hands‑on support for all the users on‑site at the Corporate campus in Columbia, MD.

This position will be on‑site 5 days/week in Columbia, MD at their Corporate Campus.

• Don’t do day‑to‑day stuff – removed from end user tasks
• Candidates interviewed last year didn’t have much depth – initial screening was 30 mins, but then in the follow up interview there wasn’t anything below the surface
• Example: asked simple networking question – device was working yesterday, can’t connect to internet today – what would you do?
• Answer:
  Reboot device and if that didn’t work they would ask their supervisor
• Someone left their team a month ago – potentially 2 openings

• Predominantly Microsoft shop – Lenovo laptops
• Moved aways from desktops, mostly laptops and tablets
• Very small footprint w/Apple Mac devices
• Lots of Google Chromebooks
• Place a Chromebook in every patient’s home
• 8-9k Chromebooks in the field

Very specific use case – runs 1 app = Skilled Notes

• Most have SIM cards so they can have data connectivity
• Navigating using E‑SIM cards in some
• Piloting multi‑carrier SIM cards
• Lots of patients live in rural areas with poor connection

Common issues are w/Chromebooks and Skilled Notes App for caregivers

Deployments – roughly 30-40/week w/ replacements and new hires

• Team tries to avoid silo work – works more on a rotation so that everyone stays fresh with all aspects of the team
• Different rotations –
• Build room – imaging
• Work room – hands on w/devices (2 techs in there – usually where new tech starts) - Decom work w/older devices
• Deployment room (2 techs)
• Doesn’t take into account Chromebook deployments – usually 100/week
• 2 techs in the deployment room so that users can fire up their device and go and don’t have issues
• Corporate campus – roam the campus, provide white glove service, hands‑on troubleshooting issues
• 2-4 techs working tickets from service desk or elsewhere for all remote users around the country
• Training for new tech = couple weeks in each room before they join the formal rotation
• Experience with Active Directory and Entra  (Group Policy, Power Shell, Intune)

Desktop, Support, Troubleshooting, Hardware, Customer service

This is a Contract to Hire position based out of Columbia, MD.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbia,MD.

This position is anticipated to close on Aug 15, 2026.

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