Senior ServiceNow Developer

Job Title:

Senior Service Now Developer

Location:

Remote
Duration:
Long Term Contract with possible conversion

Service Now Developer will lead the design, development, customization, integration, and governance of Service Now solutions that support Global Information Security business needs. This role is responsible for delivering scalable and secure platform capabilities, including custom applications, workflows, automation frameworks, integrations, scripted APIs, reporting, and release migration practices. The position partners closely with cross-functional stakeholders, developers, testers, Dev Ops teams, and security teams to translate requirements into high-quality technical solutions, enforce Service Now development standards, and ensure reliable delivery across environments.

The ideal candidate brings deep Service Now platform expertise, strong scripting and integration skills, experience with security and risk-related Service Now capabilities, and a self-starter mindset focused on continuous improvement, innovation, and operational excellence.

• Bachelor’s or Master’s degree in computer science, Information Security, or a related field.
• 7+ years Service Now development experience. Technical lead experience is welcome.
• Customer-facing technical consulting experience with Service Now.
• Experience with Flow Designer, Integration Hub, or Service Portal development.
• Expertise in various Service Now capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
• Experience with Service Now integrations using REST/SOAP and MID Servers.
• Experience with JavaScript, Glide API, HTML, and CSS.
• Familiarity with CMDB and Discovery.
• Implement best practices in coding and design as per Service Now standards and community guidelines.
• Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA) or other relevant certifications.
• Proficient in reporting and dashboard set up.
• Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
• Demonstrated history of upskilling independently, Adaptive Execution skills, and maintains a pulse on industry innovations.

• Active exploration of the Service Now Generative AI Controller and Now Assist capabilities.
• Have an understanding on how to bridge the gap between the Now Platform and external LLMs (OpenAI, Azure).
• Hands-on experience or conceptual familiarity with building custom skills in the Now Assist Skill Kit
• Experience with Generative AI capabilities to enable AI-Driven Workflow & Process Optimization.

• Design, develop, and customize Service Now applications, modules, and workflows to meet business requirements.
• Create and maintain Service Now forms, fields, UI policies, and business rules.
• Implement client-side and server-side scripting to enhance Service Now functionality.

• Build and maintain automation frameworks for Service Now to streamline repetitive tasks and processes.
• Develop and manage scripts and workflows for task automation and orchestration within the Service Now platform.

• Integrate Service Now with external systems and tools using REST APIs, web services, and other integration methods.
• Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
• Use the Setup Assistant to manage MID Server connections, credentials, and import schedules.

• Develop and implement integration…