Utility Billing Office Administrator

Added to system:

11/11/25 6:30 PM

Region:

Colorado

Location:

Aspen

Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.

* Up to $3,000 Sign On Bonus May Be Available*

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

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Job Title:
Utility Billing Office Administrator
Department: Utilities
Classification: Non-Exempt

Hiring Range: $25.45/hour - $28.64/hour

[Salary Range: $25.45/hour - $38.18/hour]

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Position Summary: Performs general utility billing related responsibilities for water and electric accounts, including assisting in monthly bill runs and daily final bill runs. Performs collections on all water and electric accounts. Supports utility administrative team with Oracle invoicing, Laserfiche filing, and Utility Billing and Water Department Customer Service.

Supervision Exercised and Received: Position works under direct supervision of the Utility Billing Supervisor.

Essential Job Functions:

Customer Service

* Receives and responds to customer inquiries and needs concerning water and electric billing functions. Creates service orders for water and electric staff.

* Assists customers at Utility Billing office and answers incoming phone calls. Responding to emails.

* Assists with new tenant, new owner, change of address and title company requests received by phone, email, or in-person.

* Creates a monthly "new customer welcome letter" that is mailed out at the beginning of the month to all new customers to help get signed up for electronic billing i.e. invoice cloud.

* Assists utility customers with online account registration and payment.

* Assists customers with reconciling accounts, managing customer personal information, and verifying customer banking information for accuracy.

* Supports customer service calls to main Water Department and coordinates with Utility Staff to assist with those calls.

Assist Monthly and Final Bill Run Processing

* Assists Utility Billing Office Admin lead on monthly bill run using applicable software, hardware, and technology.

* Runs and reviews bill audit reports and re-read sheets.

* Creates service orders based on results of route reports.

* Creates and mails Final Bills for all customers ending utility service.

* Possesses knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.

* Processes correct forms for move in/move outs of customers in filing system.

* Sends electronic deposit forms to new customers and processes deposits onto Utility accounts.

* Assists with creating various excel-based reports out of billing software as needed.

Database Maintenance and Vendor Relations

* Reviews customer account database for ongoing accuracy.

* Performs account research and analysis for other departments and customers as needed.

* Completes annual year-end processes that include updating utility rates in billing software.

* Creation of support tickets and with various vendors including tylertech, invoice cloud, dataprose, Laserfiche, municipay.

* Performs electric meter inventory switch outs on sensus RNI to match new meters entered into munis

* Processes Sensus data requests and account research in the Sensus Database

* Assists in outreach to customers in terms of payment methods and online payment sign up initiatives.

Collections

* Once a month runs delinquencies and creates a mail merge to send out delinquent letters to all past due customers including landlords.

* Reviews past due final bills and mail additional collection letters on a weekly basis.

* Prepares year-end file of delinquent customers to turn over to Tax Assessor and creates liens and files/ releases as needed.

* Generates declined payment list out of payment…