Front Desk Agent

Front Desk Agent at Hotel Jerome, Auberge Collection

Hotel Jerome is a historic landmark located in Aspen, Colorado. It offers luxurious accommodations and a wide range of amenities, including the J‑Bar, Michelin‑guide‑recommended restaurant, spa, and heated outdoor pool.

Join our team as a Front Desk Agent, where you will be the friendly face and welcoming voice that sets the tone for guests’ stay. As the first point of contact, your customer service skills and attention to detail will create a memorable experience from check‑in to check‑out.

• Greet guests upon arrival, facilitate smooth check‑in/check‑out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordination with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

• 1 year of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

The comprehensive benefit package includes paid time off, medical, dental and vision health‑care plans, 401(k) plan with employer contribution, health and flexible spending accounts, employee assistance program, and company stay discounts. Eligibility is subject to standard requirements and conditions.

December 1st, 2025 (position is open year‑round; may be reposted in the future).

Hotel Jerome, Auberge Collection is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All terms and conditions of employment, including hiring, placement, promotion, termination, and training, are applied fairly and in compliance with applicable laws.