Recreation Supervisor - Guest Services

Serve Your Community, Grow Your Career, and Enjoy Great Benefits:

Up to $3,000 Sign On Bonus may be available.

• Be part of a collaborative, supportive team in a positive work environment
• Make a real impact in the Aspen community through meaningful public service
• Enjoy flexible schedules and a collaborative, supportive team environment
• Access generous paid time off, holidays, and wellness bonuses
• Take advantage of free or discounted transportation around Aspen and the Valley
• Grow your skills with professional development and tuition reimbursement
• Protect your health with medical, dental, vision, and employee assistance programs
• Earn monetary wellness bonuses for healthy lifestyle choices
• Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance

The City of Aspen is an Equal Opportunity Employer

Job Title: Recreation Supervisor – Guest Services
Department: Recreation
Classification: Non-Exempt;
Full-Time

Hiring Range:
The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate’s qualifications and experience.

Salary Range:
The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.

* Hiring Range: $33.95/hour - 38.20/hour (DOE - Depending on Experience)

* Salary Range: $33.95/hour - $50.92/hour

Position Summary: Provides leadership and oversight of Guest Services operations within the City of Aspen Recreation Department, supporting the organization’s values and mission statement. Responsible for the daily operation of Guest Services functions at recreation facilities, including customer service, front desk operations, staffing, scheduling, facility access, memberships, retail sales, and patron account management. Supervises Guest Services staff, supports recreation programs and events, serves as a facility leader and Supervisor on Duty, and helps ensure a safe, welcoming, and positive experience for all patrons.

Supervision Exercised and Received: Position works under the general supervision and direction of the Operation Manager
- Programs.

• Responsible for the supervision of the Guest Services schedules for Red Brick and ARC.
• Depending on program, duties may include: organizing, marketing, supporting, and evaluating recreation programs to meet community needs and interests
• Responsible for supporting recreation programming in accordance with Recreation plans and industry trends
• Keeps track of program utilization records for facility usage including daily visitor counts.
• Coordinates schedules for Guest Services at all recreation facilities.
• Acts as the Supervisor on Duty (MOD) at the Aspen Recreation facilities, as assigned. MOD duties include responding to customer service, and operational issues. Ensures all safety measures and regulations are followed.
• Responsible for safety during facility events and rentals. Work requires the exercise of considerable initiative and independent judgment.
• Responsible for working 2-3 shifts per week on the front desk.

• Ability to execute facility operation when manager is not present.
• Documentation of safety incidents and complete accident reporting
• Maintain a violence and harassment free workplace
• Supervise full-time and part-time guest services staff.

• Greets and assists visitors.
• Provides positive customer service and information to all patrons.
• Responsible for answering phones, operate point of sale computers, merchandise sales and handle customer feedback in a polite and courteous manner.
• Knowledge…