Universal Banking Specialist II

overview

job title: universal banking specialist ii

department: aspen retail sales

status: non-exempt

salary range: $55,000 - $72,000

(aspen's branch of timberline bank is hiring to fill one universal banking position. Although two job listings are live, the difference is based upon experience and previous banking knowledge.)

position summary

the universal banker ii is a full-time, non-exempt position that builds upon the skills and responsibilities of the universal banker ii. This role combines new account management and teller functions with advanced responsibilities, offering a step up in complexity and scope. The universal banker ii is expected to handle a broader range of banking services, including more intricate business solutions and cash management products, while continuing to deliver exceptional customer service and maintain strong team collaboration.

this position requires proficiency in all duties and responsibilities of the universal banker i. As a next-tier role, it involves enhanced responsibilities, including:

• provide quality customer service promptly and courteously at all times.
• determine customers  needs, offer solutions to meet those needs, and engage in ongoing problem-solving.
• maintain complete confidentiality regarding sensitive customer and proprietary information.
• assist with customer service-related issues and resolve problems in a timely manner.
• proficient in diagnosing and troubleshooting technical issues in person, over the phone and via email in an efficient, timely, and professional manner.
• primary on opening all “walk in” business deposit accounts and assist customers with queries concerning bank services.
• secondary on opening all “walk in” personal deposit accounts and assist customers with queries concerning bank services.
• possess a thorough knowledge of complex business customer solutions, including direct deposits, business online banking, mobile banking, remote deposit capture and installation, domestic and international wire transfers, online wires, online ach, and the ability to troubleshoot issues and teach customers how to effectively utilize these products and services.
• promote non-interest income products including merchant services, credit cards, and more.
• the universal banking specialist ii works with the assistant retail banking manager to identify, analyze, and offer cash management products and services to established business customers and targeted prospective corporate clients:
  • travel to client’s place of business to provide equipment and software installation, including training, education, and troubleshooting when necessary and in accordance with all timberline bank policies.
  • provide cash management product support by reviewing set up documentation for accuracy and completing system set up of cash management services for business customers. Assist in training customers and bank employees in all cash management products and services.
• responsible for establishing a working relationship with a business banker that you work directly with and serve as their universal banking specialist contact, requiring strong relationship-building skills between yourself and the customer, and yourself and the business banker.
• accurately and efficiently process all teller transactions, ensuring a smooth experience for customers.
• handle clerical tasks related to lending, including filing and scanning loan documents and verifying collateral insurance and lien filings.
• investigate and resolve issues with fraudulent debit card transactions and manage travel exceptions.
• process debit card limit changes, place holds, stop payments, and address related requests.
• research and settle disputes involving fraudulent and unauthorized debit card transactions.
• assist with domestic and international wire transfers, including handling inquiries and coordinating with the wire team as needed.
• opportunity to join bank committees, with some positions requiring approval from the cash & deposit operations officer and/or board.
• expected to regularly attend internal departmental trainings, including but not limited to new accounts, risk management, deposit operations, security, customer…