Front Office Manager

Description

Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing, and often life-style saving, impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you’ll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people’s lives.

This is more than a job; it’s an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special!

Job Title: Front Office Manager

Status: Full-time, year-round;
Benefits Eligible

Classification: Exempt - Salary

Location: Primarily based in Vail, CO; this role does require regular travel to other clinic locations including Basalt/Aspen, CO;
Frisco, CO as much as 40% and as needed by the organization.

Schedule: Monday - Friday; shift dependent on business needs

Pay Range: The entry pay for this position is $65,000-$80,000. Entry pay will increase from this base rate based on health care or applicable customer service experience.

The Front Office Manager supervises all front desk employees in our Vail, Frisco, Edwards and Aspen clinics. This position encompasses all the duties of the patient representative and is the initial face-to-face representation of our world-class customer service. This manager position provides leadership and support to all front desk employees (at all clinic locations), implements and enforces The Steadman Clinic standards of excellence in all areas supervised.

This position includes duties which facilitate the work of the physicians and clinical staff. The Front Office Manager uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems and unfamiliar situations not covered by instruction to Chief Operating Officer for decision or help. This position will also generate and manage correspondences as directed.

• Provide guidance and direction to our patient representative employees, including setting performance standards.
• Ensure team members possess positive attitude that creates welcoming environment for patients and employees
• Mediate interpersonal problems and address concerns. Make recommendations to the VP
  - Clinical Operations concerning personnel matters and assist with follow through of disciplinary actions.
• Appraise staff.
• Interview, hire, train and evaluate front desk staff to maintain the high level of customer service set by the Steadman Clinic
• Work with Director of Patient Experience to ensure service standards set and maintained, and the Steadman Clinic branding is consistent across all locations
• Accountable for following up with staff and their mistakes & documentation.
• Motivate employees for growth and development
• Schedule all front office staff and address staffing changes to make sure all positions are covered when employees are out sick, on vacation or have terminated employment.
• Oversee & sign off on time sheets for patient representative employees.
• Approve and deny time off requests, keep shared TO calendar up-to-date.
• Fill in as necessary in any front office position.

• Responsible for overseeing a process that ensuring the staff balance their batches/collections.
• Initiate a rewards program for most collections made by front desk employee.
• Periodically review postings by staff to ensure accuracy.
• Work with Billing office to decrease billing errors due to patient registration.

• Creation, implementation, and maintenance of front office training policies saved on the shared drive.
• Interact with practice managers to address concerns and ensure seamless patient registration
• Work with all clinical team members as the liaison between front desk and clinical staff.