Room Attendant - Residences Little Nell

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy.

The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ – a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off‑road adventures, stargazing, fly fishing and mountaintop yoga; plus a pool, hot tub and health center year‑round.

The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five‑Star hotel since 1995, a AAA Five‑Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. For more information, visit  or follow @thelittlenell on X, Instagram or Facebook.

Position Summary
The Room Attendant is responsible for cleaning rooms, vacuuming, changing linens and towels, making beds, cleaning bathrooms, and doing laundry. This position reports to the Director of Housekeeping.

Job Posting Deadline
Applications for this position will be accepted until December 5, 2025.

• Clean and service guest rooms in accordance with hotel procedures
• Leave the guest rooms in a uniform arrangement as determined by housekeeping leadership
• Communicate efficiently with internal and external customers to help guests with problems, collect accurate information, and occasionally diffuse anger
• Restock all necessary linens and amenities according to the guest room legend
• Report status of rooms cleaned
• Report to supervisor about any damage, hazards, and repairs of items in the room or about the room itself
• Keep corridors and service areas clean and neat
• Bring linens and garbage to proper areas
• Update daily room master worksheet before breaks, lunch, and end of shift
• Perform deep cleaning of rooms twice yearly
• Respond to guest requests in a timely manner
• Assume responsibility of all assigned rooms each day
• Other duties as assigned

• High School Diploma or high school equivalent preferred
• Previous cleaning experience preferred

• Proficient knowledge of housekeeping and hotel policies, cleaning procedures, sanitation standards, and use of cleaning chemicals
• Knowledge of proper linen care, bed‑making techniques, and room presentation standards
• Knowledge of OSHA safety standards in regard to working with chemicals
• Awareness of hotel services and amenities to assist guests with inquiries
• Understanding of health and safety regulations, including handling biohazard materials and hazardous cleaning agents
• Ability to ensure rooms are cleaned, stocked, and presented to brand standards
• Capability to efficiently complete assigned rooms within required time frames
• Ability to professionally and courteously interact with guests when needed
• Clear understanding of instructions and ability to report maintenance or security concerns
• Keeping cleaning supplies, carts, and storage areas well‑stocked and orderly
• Ability to handle last‑minute room changes or urgent guest requests
• Identifying and addressing guest concerns or room maintenance needs proactively
• Ability to stay focused and complete tasks efficiently with minimal supervision
• Team
  
  Collaboration:
  
  Willingness to work with fellow housekeeping and hotel staff to ensure seamless operations
• Discretion and Professionalism:
  Respecting guest privacy and confidentiality at all times
• Ability to work in a physically demanding environment, and work with…