Front Desk Agent

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. The property is a Relais & Châteaux resort recognized for its award-winning wine and culinary programs and dedicated service. It offers two restaurants, three bars, a wine cellar and a speakeasy, and a Spa rooted in ‘The Aspen Idea’ with year-round facilities including gardens, pool, hot tub and health center.

The Little Nell has been named a Forbes Five-Star hotel since 1995 and a AAA Five-Diamond hotel since 1991, among other honors. The company also offers residences with private mountainside homes and guest rooms at the base of Aspen Mountain. For more information, visit  or follow @thelittlenell on social media. All official communications from Talent Acquisition or Human Resources are sent from domain emails within the noti, , , ,  and  domains.

Position Summary

The Front Desk Agent welcomes and registers guests, presents statements, and collects payments for departing guests. They communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This role requires attentiveness, proactivity, and a focus on enhancing the overall guest experience. The Front Desk Agent reports to the Front Office Manager.

Job Posting Deadline

Applications for this position will be accepted until January 25, 2026.

• Welcome guests upon arrival and assign rooms
• Provide a summary of the hotel and its amenities
• Coordinate daily with other departments to meet guest needs
• Recommend restaurants and activities based on guest interests and skill level
• Maintain cash bank and perform daily cash settlements
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure rooms are clean, tidy and furnished
• Comply with all hotel and Aspen One policies
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects and assist other departments as needed
• Other duties as assigned

Education & Experience Requirements

• High School Diploma or high school equivalent preferred
• One year of customer or guest experience preferred
• Previous front desk experience preferred

Knowledge, Skills & Abilities

• Basic knowledge of local mountain, town activities and events
• Basic industry terminology
• Knowledge of 5-star standards
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Professional demeanor in a fast-paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings

• Ability to stand or be on your feet for extended periods; kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Occasionally lift, push or pull up to 50 lbs

This position is categorized as a regular full-time role eligible for benefits. Enrollment dates differ across programs.

• Health, Dental and Vision Insurance
• Flexible Spending Account Programs
• Life Insurance
• Paid Time Off
• Paid Leave
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands and equal opportunity statements are provided for applicant awareness and compliance. E-Verify participation is required.