Housekeeping Supervisor - Little Nell

Overview

Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property offers two restaurants, three bars, a wine cellar and a speakeasy.

The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus a pool, hot tub and health center year-round.

The Little Nell has been acknowledged with numerous awards for decades including Forbes Five-Star (since 1995), AAA Five-Diamond (since 1991), Wine Spectator Grand Award (since 1997), and recognition as one of America’s 100 Best Wine Restaurants by Wine Enthusiast. The Little Nell also offers residences, with 26 private mountainside homes and 12 guest rooms at Aspen Mountain for owners and rental guests.

The first Nell hotel outside of Aspen will open at Rockefeller Center in 2027. For more information, visit  or follow @thelittlenell on X, Instagram or Facebook. Communications from Talent Acquisition or HR are sent from official domains.

The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. The Housekeeping Supervisor also helps train and manage staff. This position reports to the Director of Housekeeping.

Applications for this position will be accepted until January 25, 2026.

• Help train and manage housekeeping staff
• Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day
• Provide housekeeping staff with necessary tools to complete cleaning assignments
• Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner
• Make housekeeping boards with the cleaning focus of the day
• Inspect rooms and public areas for overall cleanliness
• Maintain constant communication with front desk about early arrivals, late departures, and room requests
• Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews
• Assist in cleaning rooms and public areas as needed
• Other duties as assigned

• High School Diploma or equivalent required
• 2 years of management experience preferred
• 5 years of housekeeping or cleaning experience preferred

• Proficient knowledge of industry trends and best practices
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
• Ability to mediate and resolve conflicts effectively to maintain team cohesion
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Skills in coaching and mentoring team members to help them grow professionally
• Proficiency in planning, managing, and executing projects within scope and deadlines
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality
• Ability to communicate in English and Spanish

• Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and may be required to use protective equipment to prevent exposure to hazardous materials; office environment and may be required to walk on slippery and uneven…