Lead Concierge

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views.

Sophisticated amenities include the legendary J-Bar, lauded as an Aspen institution;
Michelin Guide-recommended Prospect; the après-ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award-winning Yarrow spa; state-of-the-art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.

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Embark on a leadership journey as a Lead Concierge, where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team, you'll orchestrate seamless guest experiences, curating personalized recommendations and ensuring each visitor feels not just accommodated, but truly cared for.

• Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.
• Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.
• Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.
• Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.
• Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.

• Minimum 1 year experience as a Concierge, or similar role
• Experience at a luxury hospitality property is preferred.

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The Final date to receive applications for this role is December 1st, 2026.

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

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About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine…