Front Desk Agent - Little Nell - Winter

Front Desk Agent
- The Little Nell
- Winter

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Desk Agent will report to the Front Office Manager.

Applications for this position will be accepted until October 25, 2026.

• Welcome guests upon their arrival and assign rooms

• Provide summary of the hotel and the amenities offered to guests

• Coordinate with other departments daily needs or special requirements for all hotel guests

• Recommend restaurants and activities for guest's ability/skill level and interest

• Responsible for maintaining cash bank and for daily settling of cash bank

• Accept reservations, changes, and cancellations.

• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs

• Comply with all policies of the hotels and Aspen One

• Assist in emergency and security procedures as directed by management

• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

• Other duties as assigned

High School Diploma or high school equivalent preferred

One year of customer or guest experience preferred

Previous front desk experience preferred

Basis knowledge of local mountain, town activities and events in the area

Basic industry terminology

Knowledgable of 5-star standards

Knowledge of company policies and procedures

Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

Active listening and interpersonal skills to personalize the guest experience

Ability to act professional in a fast-paced environment

Strong attention to detail

Ability to work independently with minimal supervision

Ability to work effectively in team settings, contributing positively to group dynamics

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

Regularly work indoors with no adverse conditions

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass and Dependent Ski Passes

Other company perks