Assistant Housekeeping Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $65,000.00 To $70,000.00 Annually

The Housekeeping Assistant Manager is responsible for – with an attentive, friendly, efficient and courteous manner – ensuring the operation of the Housekeeping Department by providing all guests quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports, emails and/or phone calls; in an attentive, courteous and efficient manner. Follow up after resolution to ensure guest satisfaction.
• Housekeeping Assistant Manager must be able to do all daily tasks of a Room Attendant, Laundry Attendant, Houseperson, and Public Areas Attendant when needed. Such duties include: delivering guest requests, cleaning and servicing guest rooms and spaces, removing trash, clean and sanitize bathrooms, vacuum, mop floors, remove debris/ crumbs/ hair/other debris, clean and fold towels, ensure underneath beds and other furniture are clean, etc.
  
  These duties are not all inclusive and will be explained in further detail during the interview.
• Understand hospitality terms or have the ability to learn hotel terms in a quick and efficient manner.
• Foster strong cross-department communication with Front Office, Guest Services, Engineering, Events, and Leadership.
• Maintain flexibility to support operational needs by adjusting work schedules, covering shifts, and working varying hours, including weekends and holidays, as needed.
• Build, train, and motivate Housekeeping Service Professionals by fostering engagement and morale, providing ongoing coaching and development for both new hires and tenured staff, and holding team members accountable to AMR performance and service standards.
• Create housekeeping boards and properly open the department for the day, ensuring all assignments are accurate and ready.
• Carry and respond promptly on company devices (radios), ensuring professional and consistent communication etiquette.
• Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• Identify and coordinate special projects, weekly focus initiatives, and operational improvement opportunities to enhance efficiency, cleanliness, guest satisfaction, and overall department performance.
• Assign, monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• Maintain accurate room status in Opera;
  Balance and clear room status nightly; resolve any discrepancies. Advise changes in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• Inspect guestrooms and public/back-of-house areas for cleanliness, condition, and standards; re-inspect VIPs; assist with cleaning when needed.
• Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• Identify issues as they arise, evaluate possible solutions, and take appropriate action to resolve problems quickly and effectively while maintaining smooth daily operations.
• Maintain orderly carts, closets, laundry, stairwells/landings, and service areas; close the department with keys, stock, and spaces secured.
• Administer Lost & Found per AMR policy.
• Ensure proper storage, issuance, and security of supplies and amenities; maintain par levels,…