IT Field Technician Aspen, CO; On-Site

IT Field Technician (On-Site) Job Description

We are seeking a skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners. The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance.

• Deliver technical support to end-users across hardware, software, and network platforms.
• Resolve hardware and software problems, documenting service actions and IT inventory.
• Support IT security by applying updates, configuring firewalls, and ensuring antivirus protection.
• Train users on basic IT procedures.
• Manage equipment inventory and install structured cabling.
• Conduct scheduled or emergency on-site visits and coordinate repairs or replacements.
• Collaborate with internal teams, clients, and vendors to resolve complex technical issues and maintain service level agreements.

• Basic knowledge of computer hardware, software, and networking is essential. Familiarity with operating systems (Windows, macOS) and common software applications.
• Strong verbal and written communication skills.
• Ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.
• Excellent customer service skills.
• Ability to manage time efficiently and prioritize tasks, especially when responding to multiple service requests.
• Familiarity with basic networking concepts such as IP addressing, DHCP, and DNS.
• All positions require successful completion of a criminal background check; further checks if the position involves access to sensitive information or secure facilities.
• Position requires travel to different locations, requiring a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.
• Applicants must pass a CJIS fingerprint-based background check and maintain CJIS eligibility. Disqualifiers include felony convictions, specific misdemeanor convictions, and other specified offenses.

Iron Edge is the premier IT solutions provider for small‑to‑medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service‑centric company with a culture that always puts people first, Iron Edge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles.

Our company’s core values are built upon teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do nEdge has been recognized as a Great Place to Work® Certified™ company and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501.

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short‑Term and Long‑Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays
• Matching 401k
• At IEG, everyone deserves great experiences!

$55,000 to $75,000 annually (eligible for overtime pay)

This salary range is a reasonable estimate. Actual compensation is influenced by an array of factors, including but not limited to skill set, level of experience, specific working location, and market position.