Wheeler Operations Manager

Job Title

Wheeler Operations Manager

Wheeler Opera House

Exempt

$96,762/annually - $108,867/annually

$96,762/annually - $145,163/annually

A member of the Wheeler Leadership Team, the Wheeler Operations Manager is responsible for overseeing all aspects of the functional areas of operations for events that are hosted, presented, or produced by the Wheeler Opera House. This position directs the day‑to‑day production, front of house, and facility teams to fulfill the logistic and communication needs of 200+ events from inquiry to performance/event execution, and through the settlement process to ensure smooth and efficient running of the Wheeler.

Position works under the direct supervision of the Executive Director. This role directly manages the Wheeler Production Manager, Wheeler Front of House Manager, and Wheeler Events Manager, offers functional supervision of the Wheeler Building Supervisor, and provides leadership to the broader operations team and indirect reports across the production, front of house, and security roles.

• Leads all operations units including production, front of house, and event management. Supervises, facilitates, and executes all logistics for events hosted, presented, or produced by the Wheeler Opera House from initial planning to implementation and through settlement.
• Manages the execution of events to ensure quality assurance related to the attendee and artist experience. Provides support and expert guidance to visiting artists and event planners. Acts as manager on duty for events, as needed.
• Oversees the Wheeler's primary booking calendar which includes tracking and management of all Wheeler Presents programming, community partner events, rental event inquiries, and general usage requests including internal events, meetings, building closures, and anything that is considered usage of the Wheeler spaces.
• Develops, maintains, and enforces venue use policies and related documents. Makes recommendations on venue use rental and service rates. Prepares materials for Wheeler Advisory Board or City Council, as necessary.
• Promotes and ensures effective use of Momentus Elite, event management software, by serving as organizational lead on establishing and maintaining cross‑departmental best practices, general workflow, staff training, and general maintenance of the system.

• Manages contact with venue users for date availability, contracts, payment and paperwork deadlines, and logistics surrounding their performances and events. Ensures timely feedback regarding availability, enforce venue use policies, and facilitate communication with all clients.
• Actively maintains relationships, provides excellent communication, and quality service in event execution to support a positive reputation and encourage return visits for all clients, guests, and artists.
• Manages all aspects of event staffing across multiple units, including planning, implementation, hiring, scheduling, supervision and training of full‑time staff and part‑time staff. Schedules staff in order to meet the needs of events, minimize excessive overtime, and provides professional development opportunities. Provides leadership to broader operations team including full‑time, part‑time, and volunteer staff.
• Establishes, negotiates, and maintains relationships with third‑party vendors that provide event services such as outsourced security, backline rental, custodial services, and concessions. Manages contract administration, develop scope of work, bid work, select contractors, and monitor performance.

• Prepares and monitors annual budgets, including rental revenue projections. Tracks and approves purchases and expenditures for multiple operating units.
• As a member of the Wheeler Leadership Team, exemplify positive, purposeful team approach to each opportunity and challenge for the entire Wheeler team. Sets an example for direct reports for supportive, focused, and exceptional execution grounded in teamwork. Models…