Store Operations Manager - Aspen

Overview

The Operations Manager – Aspen is a store leader and Brand Ambassador responsible for delivering operational excellence, commercial support, and elevated client experiences across two of Moncler’s most prestigious locations:
Moncler Aspen and Moncler Aspen Grenoble.

This role sits at the intersection of operations, people leadership, and commercial performance. While accountable for the integrity, efficiency, and consistency of all store operations, the Operations Manager is also a visible floor leader, actively engaging with clients, supporting selling teams, and contributing directly to business results.

Operating in one of Moncler’s most demanding and seasonal luxury markets, the Operations Manager reports directly to the Senior Store Manager and ensures that operational discipline enables — rather than limits — exceptional service, sales growth, and brand elevation.

Operational & Business Leadership

• Own and oversee end-to-end operational execution across both Aspen locations, ensuring consistency, efficiency, and compliance with Moncler standards.
• Act as the operational authority for scheduling, inventory management, cash controls, shipping/receiving, and asset protection.
• Anticipate and proactively plan for seasonal peaks, events, and high-volume periods to ensure operational readiness.
• Ensure all operational processes support a seamless, elevated client journey.

Commercial & Client Experience Support

• Serve as a visible leader on the sales floor, actively engaging with clients during peak business hours and Client Experience Management (CEM) segments.
• Support selling teams by removing operational barriers and stepping in to assist with client engagement, escalations, and service recovery when needed.
• Lead by example in delivering personalized client experiences aligned with Moncler’s luxury and performance DNA.
• Partner with Store Leadership to analyze sales, productivity, and client KPIs (conversion, UPT, CRM capture, repurchase) and translate insights into operational and commercial action.

Inventory & Stock Excellence

• Own inventory accuracy, flow, and optimization across both stores.
• Ensure product is positioned at the right place, at the right time, supporting both commercial needs and client expectations.
• Partner with regional teams on transfers, replenishment, sell-through strategies, and inventory risk mitigation.
• Maintain impeccably organized, efficient, and brand‑aligned back‑of‑house environments.

Team Leadership & Development

• Recruit, onboard, coach, and develop operational talent across both locations.
• Lead with clarity, consistency, and professionalism, fostering accountability and engagement.
• Conduct regular touchpoints, feedback conversations, and development planning for direct reports.
• Support succession planning and internal mobility, contributing to long‑term talent pipelines.
• Collaborate closely with HR and Field Training to ensure compliance, capability building, and performance management.

Cross‑Functional Partnership

• Act as a trusted partner to Store Leadership, Regional Operations, HR, Merchandising, and Asset Protection.
• Ensure flawless execution of company initiatives, systems, and tools (e.g., RFID, CRM, CEM, training programs).
• Support store openings, activations, special events, and strategic projects as required.

Brand, Culture & Standards

• Serve as a culture carrier and brand ambassador, modeling Moncler’s values, professionalism, and attention to detail.
• Uphold the highest standards of operational discipline, ethics, and compliance.
• Lead by example in professionalism, client focus, and teamwork across both stores.
• Perform as a team player and participate in all activities contributing to the overall objectives of the stores and region.
• Contribute to and maintain a positive and collaborative work environment.
• Additional duties and responsibilities as required and communicated by management and/or the Company.

Education

• Bachelor’s Degree preferred or equivalent experience.

Work Experience

• Minimum 5 years of progressive retail experience, with at least 2–3 years in an operational or multi‑functional leadership role.
• Prior experience in luxury retail is strongly…