Retail Keyholder

Base Pay Range

$26.00/hr - $28.00/hr

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand and go‑to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands.

Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and redefining fashion retail for the 21st century.

The Retail Keyholder supports Store Manager and upper management in driving a performance‑based culture, delivering exceptional customer experience, and acting as a brand ambassador. The Keyholder leads alongside their Management Team and is a brand ambassador for our customers and internal team.

• Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
• Apply a strong understanding of business acumen to drive the business and help build long‑term solutions.
• Deliver an elevated client experience acting as a brand ambassador—embody brand values, engage customers, and be the example for your team in creating lasting relationships with customers.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Assist in merchandising and maintenance of the sales floor.
• Provide honest and confident feedback to customers about style and fit.
• Work with the team to keep the store customer ready—filling orders, stocking, re‑merchandising, and cleaning.
• Responsible for opening and closing the store and directly managing a team alongside Store Leadership.
• Support the day‑to‑day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance‑based discussion.

• Prior experience in a retail/boutique store dealing with high‑end goods and clientele‑oriented sales.
• Minimum 2 years Retail Experience.
• Minimum 1 year Retail Management Experience.
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand lifestyle.
• Exceptional organizational skills, follow through and attention to detail.
• Strong problem‑solving attitude.
• Collaborative spirit and proactive attitude.
• Excellent written and verbal communication skills.
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Proactive sales approach—able to show initiative/ideas to constantly improve the client experience and drive sales.
• Customer‑centric—proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD.
• Motivated and to go above and beyond to service the client.
• Strong attention to detail.

• Proficient in Gmail, Excel, Word and online navigation.
• Luxury preferred.
• Understanding of garment bodies and fashion trends.
• Understanding of retail metrics and terms.

Mid‑Senior Level

Full‑time

Sales and Business Development