Client Advisor - Aspen

Client Advisor - Aspen role at Moncler

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Moncler Selling Ceremony achieves excellent sales results. Client Advisors (Keyholder) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long‑term value for clients and the company. The Client Advisor (Keyholder) strives to achieve individual and team results, is responsible for acting as the CEM (Client Experience Manager) and Manager on Duty, coaches and guides the sales team, shares skills and knowledge, and ensures store operations meet brand standards, including floor coverage.

• Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently
• Drive and exceed individual sales objectives such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
• Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
• Supervise the sales floor, acting as CEM and floor manager
• Capture quality client information to understand and meet client’s needs, building relationships and personalising future client development opportunities
• Build and develop long‑lasting client relationships using the company’s clienteling program and initiatives
• Active client outreach through appointment selling, including follow‑up of charge‑sends, phone sales and after‑sales service
• Attract new clients by acting as a Brand Ambassador through networking within the community
• Support and maintain company visual merchandise presentation standards
• Support inventory preparation and execution
• Work with all store teams to maintain a professional and productive work environment
• Professionally interact with all levels of Management and Corporate representatives
• Effectively demonstrate and adhere to all Company initiatives (Retail Excellence and CRM Programs)
• Provide clients with advice on general trends in fashion and developments in the luxury market, enhancing their knowledge of the brand’s history, values, collection proposition and product features
• Additional responsibilities as assigned

• 3‑5 years of previous experience in sales roles, in Fashion Luxury/Retail Companies
• Proven excellent client service skills and commercial mindset
• Previous experience in training and coaching people both in professional and non‑professional contexts
• Ability to drive results through others
• Proficient computer knowledge (MS Word, Excel and Outlook)
• Fluency in local language, proficiency in English, and another language is a plus
• Ability to communicate and analyse business needs/trends with senior leadership
• Ability to work in a fast‑moving and dynamic environment
• High flexibility and ability to adapt to different customers
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfil the role’s requirements.

Moncler Group is an equal employment opportunity employer.

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $28 per hour.