Store Manager - Aspen

Store Manager

Reports to: District Manager

Location: Aspen, CO

Job Description: Our mission is to create a unique customer experience by instilling confidence, knowledge, and a stylist’s mentality. The Store Manager drives the business forward by providing exceptional customer service and building long‑lasting client relationships. This sales floor role focuses on creating an environment where feedback is constant and the customer is always the top priority. The Store Manager cultivates a team that supports and motivates one another, creating a legacy for themselves and ensuring the store operates smoothly, optimizing profitability and efficiency.

Competencies:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Managerial courage
• Managing performance
• Motivating others

Responsibilities:

• Meet personal and store sales goals by ensuring each customer receives outstanding service.
• Establish a returning client business by developing and maintaining long‑lasting relationships.
• Actively outreach to the client base to strengthen relationships via email, phone call, and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in‑the‑moment feedback on the sales floor, inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Recruit, hire, onboard, and train all new hires.
• Participate in all divisions of responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well‑rounded leader.
• Ensure the integrity of payroll and the payroll process.
• Actively support Diversity, Equity, and Inclusion initiatives.
• Ensure the sales floor is maintained and beautifully reflects the brand.
• Cultivate an environment that promotes teamwork and camaraderie.
• Remain coachable and open to feedback to continuously develop in your role.
• Act as a leader in the district and as a partner to fellow store managers.

Requirements:

• Previous management experience required.
• Previous sales experience required.
• Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 25 pounds as needed.
• Continuous standing and walking; ability to move around all store areas and be accessible to customers.
• Ability to occasionally climb ladders as needed.
• Ability to work daily with telephone, POS, and computer equipment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.