Customer Support Representative

About the Role

Providing customers with a seamless experience. Meet your team.

As a Customer Support Representative at Club Collect, you will provide support via phone and email to our customers, ensuring their experience of using our products and services is seamless.

You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.

We’re looking for a confident, self-reliant colleague who strives to achieve the best outcome for our highly-valued customers.

• You have a natural likeability;
• You have excellent command of Dutch, French and English;
• You are a good listener and a strong communicator;
• You have empathy and patience in handling customer inquiries;
• You are available 40 hours per week.

• You have experience in customer success, support, onboarding, implementation or account management roles;
• You have experience with CRM software (e.g. Salesforce, Hub Spot) and/or support ticketing systems (e.g Intercom, Freshdesk, Zendesk);
• You are familiar with the company’s industry;
• You have an affinity with sports and/or clubs and foundations.

• A competitive base salary, aligned with your knowledge and experience;
• Coaching and training programs;
• Hybrid working options;
• Inspiring offices in the heart of Utrecht, Antwerp and Assen;
• A flat organisational structure, with short lines to management;
• Pension scheme;
• Full paid public transport for work purposes;
• Company laptop (Mac Book);
• Regular team outings and Friday afternoon drinks;
• Time off on all national holidays and your birthday.