Application Support Engineer

Pearson Carter are pleased to be working with a well-established international healthcare organisation that is expanding its technology capabilities and investing further in its internal IT services. As part of this continued growth, they are seeking an experienced Application Support Engineer to join their technical support function.

The successful candidate will be responsible for the day-to-day support, maintenance, and optimisation of a range of critical business applications used across the organisation. Working within a highly regulated environment, you will collaborate with infrastructure teams, external technology partners, application owners, and end users to maintain reliable and compliant systems.

This position would suit an experienced IT professional who enjoys troubleshooting complex application issues, working across multiple technical teams, and contributing to wider technology improvement programmes.

• Deliver hands-on onsite support for key business applications, ensuring systems remain stable, secure, and aligned with established operational procedures.
• Take ownership of the administration and ongoing maintenance of enterprise applications, including Laboratory Information Management Systems (LIMS).
• Investigate application incidents by analysing alerts, system behaviour, logs, and user reports before implementing appropriate resolutions or escalating where necessary.
• Manage support requests and incidents through the organisation's IT service management platform, ensuring issues are accurately recorded and progressed within agreed service levels.
• Assist with the planning and delivery of application upgrades, software releases, configuration changes, and scheduled maintenance.
• Work alongside infrastructure, security, application, and third-party support teams to diagnose technical problems and deliver effective solutions.
• Organise and carry out regular operating system and application patching, taking account of validation, testing, security, and regulatory requirements.
• Support technical and compliance audits by completing access reviews, maintaining system records, and ensuring relevant documentation is current and accurate.
• Contribute to root-cause analysis and problem management activities, identifying recurring issues and recommending preventative improvements.
• Participate in technology projects, application enhancements, system migrations, and other initiatives designed to improve the organisation's IT services.
• Create and maintain technical documentation, support procedures, and knowledge articles to improve the efficiency and consistency of the support function.

• Proven background in application support, systems support, infrastructure support, or a closely related technical role within a medium-to-large organisation.
• Practical knowledge of ITIL/IT Service Management principles, particularly Incident, Problem, Request, and Change Management.
• Hands-on experience supporting Microsoft Windows Server environments, Active Directory, Group Policy, and associated enterprise infrastructure.
• Good understanding of networking fundamentals, including DNS, DHCP, IP addressing, switching, and general connectivity troubleshooting.
• Experience working with both Windows and Linux-based servers, with the ability to investigate and resolve technical issues across different platforms.
• Strong analytical and diagnostic capabilities, with a structured approach to troubleshooting complex application and infrastructure problems.
• Previous exposure to LIMS, validated systems, or other applications operating within a highly controlled or regulated environment would be highly advantageous.
• Confident communicator who can work effectively with technical colleagues, suppliers,…