Customer Care Representative

Job Description

The Customer Care Representative (CCR) is responsible to accurately register patients for outpatient services and inpatient admissions and scheduling patients. The CCR is responsible for insurance verifications and co-pay collections. The CCR is knowledgeable about the organization to assist patients when needed. CMH Caregivers contribute to CMH success by providing exceptional service that is respectful, compassionate and customized to the individual’s needs by anticipating and exceeding expectations.

CCRs are required to have strong communication, organizational and problem solving skills; are able to flow between tasks; exercise independent judgment as needed and perform assigned duties in a fast paced, dynamic environment. A working knowledge of general office equipment including; computer, fax, scanner, and multi-line phone system. Medical terminology is preferred. Ability to type with accuracy and minimal error including 10 key.

CMH Caregivers have patience; attentiveness; clear communication skills; excellent time management skills and a calming presence. CCRs must have attention to detail and be able to accurately perform data entry.

None

High School diploma or equivalent experience/education. Medical terminology knowledge preferred and experience in healthcare field preferred.

Position involves standing, walking, stooping, and occasional carrying and lifting or lightweight materials (up to 20 pounds). May be required to sit for extended periods of time. Requires visual acuity and depth perception to recognize words and numbers; and hand and finger dexterity and hand/eye coordination to use a computer keyboard and common office equipment. Potential for contact with blood, body fluids or tissues.

Columbia Memorial Hospital (CMH) is located in the beautiful and historic town of Astoria, Oregon, where the Columbia River meets the Pacific Ocean. At CMH, we are committed to providing person-centered care to our patients and Caregivers. We are a full-service, 25-bed, critical access, not-for-profit, Level IV trauma, Planetree Certified, hospital which includes a robust Medical Group.

As a Planetree Hospital, CMH has developed dynamic and focused efforts to involve the perspective of patients, family members and staff to increase person-centered care throughout our organization. We value compassionate, courteous and respectful interactions, patient and family involvement in care planning to include the patient’s goals and preferences, healing design of spaces, community health and a strategic plan that emphasizes person-centered care for the patient and caregiver alike.

Astoria and the Pacific Northwest has something for everyone to enjoy including living history, outdoor adventures, culinary experiences, beautiful scenery and so much more. To learn more about CMH and our amazing location, please visit:

CMH is the fastest growing rural hospital in the state of Oregon. We are a full-service, not-for-profit, Level III Trauma and Critical Access Hospital located on the north coast of Oregon, and we are one of only five remaining independent hospitals in the state.

CMH is a hub for health care in the region. The main hospital includes private, in-patient suites for patients needing medical and surgical care, critical care, and labor and delivery. Our emergency department is centrally located to all needed services and is staffed by board-certified emergency medicine physicians. We have a state-of-the-art surgical program, full-service lab,…