Transportation Services Representative

Initial Posting Date: 11/06/2025
Final date to receive applications: 11/24/2025
Agency: Department of Transportation
Salary Range: $3,856 – $5,325
Position Type: Employee

Transportation Services Representative 1

Oregon Department of Transportation – Driver and Motor Vehicles Division (DMV)
Field Services Group / Sunset Region

Bring your customer service skills to the Astoria DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. Additionally, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies, and administer behind‑the‑wheel drive tests.

Training on vehicle laws, agency policies and regulations will be provided.

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.

Position may require standing for extended periods, working in inclement weather, working an irregular schedule and lifting up to 40 pounds. Must be able to type at least 30 words per minute with a high level of accuracy; a typing assessment will be conducted at the time of interview for selected candidates.

Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, the salary offer will be determined using the information you provide in your application materials.

• Two years of public contact/customer service experience involving in‑person or phone interactions providing information about services/programs or explaining and applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

• Driving is an essential function of this position.
• Must have a valid US driver license and an acceptable driving record.
• Final candidate(s) will undergo pre‑employment driving record checks.
• License does not have to be issued in Oregon to be considered.

• Experience working in a fast‑paced environment and handling stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Complete the following required steps:

For privacy reasons, do not attach military service documents to your application or combine them with other required documents.

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I‑9 form confirming you are able to work in the…