More jobs:
Consultant, IT Support, IT/Tech
Job in
Atchison, Atchison County, Kansas, 66002, USA
Listed on 2026-10-04
Listing for:
JobDiva, Inc.
Full Time
position Listed on 2026-10-04
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- 5–8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
- Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
- Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
- Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
- Experience with issue tracking and reporting using relevant tools.
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus
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