Enrollment Systems Administrator

Please see Special Instructions for more details.

Unofficial transcripts should be from the college or university which verifies qualifications for the position.

Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)

Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.

Position Information Department/College Department/College Enrollment and Student Services Position Title Job Category Job Category Staff Posting Number Posting Number 00558

FLSAFLSA Exempt Full or Part Time Full or Part Time Full-Time Other Temporary Temporary  No

If Temporary, number of months

Position Summary Information Duties

The Enrollment Systems Administrator provides strategic, analytical, and technical leadership for the University’s enrollment technology ecosystem. This role manages the configuration, maintenance, and optimization of CRM platforms and related systems supporting recruitment, admissions, enrollment, and student success. Responsibilities include data analysis, workflow design, reporting, user support, system training, and cross-departmental process improvement. The position ensures reliable system performance, accurate and accessible data, and effective utilization of technology solutions to drive enrollment growth and operational efficiency.
ESSENTIAL FUNCTIONS :

Data Analytics & Reporting

• Compile and document data for applicant and enrollment reporting, trends analysis, and yield-strategy guidance.
• Analyze state, regional, and national demographic data to inform strategic enrollment planning.
• Develop dashboards and analytics for registration, admissions pipeline, and executive reporting.
• Perform routine data audits, validation, and data cleansing across CRM and enrollment systems.

Training, Documentation & Support

• Serve as primary trainer for CRM end users, conducting onboarding, workshops, and documentation development.
• Provide documentation and training on consistent use of CRM and reporting tools to Admissions, Financial Aid, and other departments.
• Maintain shared governance knowledge to ensure coverage during staff absences.

Process Improvement & Cross-Functional Collaboration

• Map, analyze, and refine enrollment workflows to enhance efficiency and user experience.
• Lead or co-lead efforts to optimize CRM utilization across recruitment, admissions, and retention functions.
• Participate in cross-departmental meetings to gather feedback and identify system enhancement opportunities.
• Evaluate and recommend system and process modifications to improve performance and data integrity.
• Support essential Admissions functions during peak periods, including application processing and communications.
• Maintain open communication with internal and external stakeholders and promote collaborative working relationships.
• Complete other tasks as assigned.

Qualifications REQUIRED :

• Bachelor’s degree in Information Technology, Computer Science, or a related field required.
• Minimum two years of technical or systems support experience.
• Experience with data analysis, system administration, reporting, and CRM management, preferably in higher education settings.
• Broad knowledge and understanding of higher education Admission, Financial Aid, and Enrollment processes and best practices.
• Experience with system analysis, data analytics, reporting, and data visualization.
• Demonstrated ability to manage new software systems and apply troubleshooting and analytical skills.

REQUIRED LICENSE , CERTIFICATION , OR SPECIAL CREDENTIALS :

• Requires Valid Driver’s License.

OTHER QUALIFICATIONS AND JOB REQUIREMENTS :

• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality of student and institutional data.
• Ability to work independently and with minimal supervision.
• Excellent interpersonal communication and customer service skills.
• Professional demeanor and ability to multitask in a dynamic environment.

Qualifications Preferred:

• Experience with CRM platforms such as Salesforce, Slate, or TargetX, and student information systems like Banner.
• Experience with ARGOS or similar reporting tool, preferred. Experience with SPSS or similar statistical software preferred.
• Knowledge of workflow tools, data integrations, and SSO…